Our Shipping Team makes every effort to prevent shipping damages. However, if your package appears damaged, PLEASE DO NOT OPEN IT. Please contact Zalmar.com returns department at returns@Zalmar.com immediately who will instruct you to the proper procedure.
Shipping Errors :
We make every effort to prevent shipping errors. However, if the item your received in your package is different then the item you ordered, make sure not to open the inside packaging. Contact Zalmar.com at email@example.com or at 1-877-275-5522 and give them your order number. They should verify and direct you how to handle this return and replacement. We will ship you the replacement item the same day and email you a call tag to return the shipment.
We offer a replacement policy to any product up to 30 days from the invoice date on your order. If it's past 30 days you will have to return it to the manufacturer. All items we sell come with a valid warranty from the manufacture in the US. Items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. All returns must be freight prepaid, the replacement will be shipped out freight free to you in the US only. (Shipping is never refundable.)
Shipment of a product is as advertised in our catalog section. Upon receipt of merchandise inspect product carefully. Should you find that the product does not meet your expectations, or satisfaction, contact us at once at: firstname.lastname@example.org and tell us your concerns, so we may make every effort to satisfy your purchase.
In the unlikely event that we cannot amicably resolve your issues, we offer a Returns & Exchange Policy. You can return or exchange any product up to fourteen days from the invoice date on your order after completing the on-line return & exchange form.
At this point we do not offer a return policy for our international customers. International customers need to contact the manufacturer for any repairs or returns. We apologize for any inconveniences this may cause you.
No Returns on:
Blister-packed items once opened.
TVs, combos, and monitors 25" and larger.
Special Order merchandise.
Computer products or software once opened.
Printers once ink cartridges are installed.
Car Electronics once installed or wires have been cut.
All consumables, including but not limited to record able media, film, digital memory, tapes, batteries, paper, chemicals, ink, CD/DVDs, etc.
All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. Otherwise we won't be able to accept the item back for return.
To return items follow the instructions below:
Simply fill out the Returns & Exchange Form (link provided below) for a return authorization number (RA#), and in it describe briefly the reasons for your requested return. Your RA#'s are valid only for fourteen days from date of issuance, and the RA# must be clearly displayed on your return packing label and on the outside of the box.
Shipments of returns must be prepaid, and we will not accept COD returns. When we receive the item(s) back in our warehouse we will inspect the item(s) and credit your account accordingly. Please allow up to 10 business days for the credit to be processed.
You must receive a RA# before you return any goods to us. Merchandise without a RA# will be refused, and no credit will be issued.